Return & Refund Policy

Effective Date: September 2026

Overview

Except where otherwise required by applicable law, all sales are final.

Due to the size, weight, and nature of our products, we do not accept returns or exchanges for change of mind, incorrect size, incorrect product selection, or similar reasons.

This policy does not limit any rights or remedies you may have under applicable law.

Deposits & Payments

A 25% deposit is required when an order is placed. The remaining 75% balance is due before dispatch.

Except where otherwise required by applicable law, the 25% deposit is non-refundable.

Order Cancellations

Orders may be cancelled before dispatch, subject to any cancellation rights required by applicable law.

To request a cancellation, contact orders@styrke.ca.

If an eligible cancellation is approved:

• The 25% deposit is forfeited.

• If the remaining 75% balance has already been paid, that remaining balance will be refunded.

Once an order has been dispatched, it cannot be cancelled except where a cancellation right applies under applicable law.

Change of Mind & Incorrect Size

We do not accept returns or exchanges for:

• Change of mind

• Incorrect size selection

• Incorrect product selection

• Customer preference

• Other customer ordering errors

This does not apply where a return, cancellation, refund, or other remedy is required by applicable law.

Customers are responsible for confirming that the product selected is suitable for their intended use before placing an order.

Damaged Products

If your product arrives damaged, contact orders@styrke.ca within 48 hours of delivery.

For transit damage, please refer to our Shipping Policy for the required documentation and procedures.

Please provide:

• Order number

• Clear photos of the product

• Clear photos of the outer packaging, where applicable

• Photos from multiple angles

• Video of the damage or issue, if possible

• A brief description of the problem

Keep the original packaging and product until the claim has been reviewed.

Each claim is reviewed individually. For qualifying damage, Styrke will determine the appropriate resolution based on the circumstances of the claim, subject to any rights or remedies required by applicable law.

Possible resolutions may include:

• Replacement parts

• Replacement product

• Partial refund

• Another appropriate remedy

We ask that damage be reported within 48 hours so that we can properly document and assess the claim. This reporting timeframe does not limit any rights or remedies that cannot legally be waived.

Transit Damage

Damage caused by the carrier during transit is addressed in accordance with our Shipping Policy. Styrke does not assume responsibility for carrier-caused damage, but we will work with you to remedy qualifying transit damage.

Manufacturing Defects

Manufacturing defects are covered under our Warranty Policy. Please refer to the Warranty Policy for applicable warranty coverage, terms, and procedures.

Nothing in this policy limits any warranty rights or other rights or remedies required by applicable law.

Incorrect Item Received

If you receive an item that is different from what you ordered, contact orders@styrke.ca within 48 hours of delivery.

Please provide:

• Order number

• Clear photos of the item received

• Photos of the packaging and shipping labels

• A brief description of the issue

Styrke will review the issue and work directly with you to determine the appropriate resolution.

We ask that incorrect items be reported within 48 hours so that we can properly document and assess the issue. This reporting timeframe does not limit any rights or remedies that cannot legally be waived.

Shipping Costs for Approved Claims

Shipping costs associated with an approved damaged or incorrectly shipped product claim will be determined on a case-by-case basis depending on the circumstances and resolution.

Customers are responsible for shipping costs associated with change-of-mind, incorrect-size, incorrect-product, or other customer ordering errors, except where otherwise required by applicable law.

Any shipping costs associated with a warranty claim are handled in accordance with the Warranty Policy.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Processing times may vary depending on the payment provider or financial institution.

Where applicable law requires a refund within a specified period, the refund will be processed in accordance with those requirements.

Authorized Returns

Do not return a product or shipment to Styrke unless you have received instructions from us to do so.

Where a physical return is authorized, Styrke will provide the applicable return instructions and return address.

Unauthorized returns may not be accepted or may be returned to the customer at the customer's expense.

Internet & Other Statutory Cancellation Rights

Nothing in this policy limits any cancellation, refund, return, warranty, or other rights or remedies provided by applicable federal, provincial, or territorial law.

For online purchases that are subject to Alberta's Internet Sales Contract Regulation, statutory cancellation rights may apply in certain circumstances, including certain failures to properly disclose required information or qualifying failures to deliver goods within the applicable timeframe.

Where applicable law provides a cancellation, return, refund, or other right that differs from this policy, the applicable law will apply.

Contact Us

For questions regarding cancellations, returns, refunds, damaged products, defective products, or incorrect items, contact:

orders@styrke.ca

Please include your order number and any relevant photos, videos, or other documentation.