Shipping policy

Shipping Policy

Effective Date: September 2026

Styrke Industries Ltd. (“Styrke,” “we,” “us,” or “our”) is committed to providing clear and reliable shipping information for every order.

1. Shipping Rates

Canada

We offer a $195.00 flat-rate shipping charge per toolbox for deliveries to eligible Canadian addresses.

If an order contains multiple toolboxes, the $195.00 shipping charge applies to each toolbox.

A toolbox may be ordered with a hutch, top chest, and/or locker that ships at the same time, and these components are included in the $195.00 shipping charge.

If a hutch, top chest, or locker is ordered separately and ships as a separate order, the $195.00 flat rate applies to that order.

If an order is shipped in multiple partial shipments because all items are not ready at the same time, no additional shipping charge is applied for the partial shipments.

Extremely remote locations where delivery requires exceptional or specialized transportation, such as aircraft, ferry, or ship service, may be subject to additional shipping charges. We will advise you of any applicable additional charges before shipment.

United States & International

Shipping charges for orders outside Canada are calculated at checkout based on factors including destination, package dimensions and weight, and available shipping services.

International shipments may also be subject to duties, taxes, customs fees, brokerage charges, or other destination-country charges as described below.

2. Order Processing & Dispatch

In-stock products shown as available on our website will ship on the next business day.

Made-to-order products will ship in accordance with the estimated timeline communicated to you during the quoting and ordering process. Any delivery date or timeframe provided as part of your order will form part of the applicable delivery terms.

Orders are processed Monday through Friday during standard business hours, excluding applicable national holidays.

Shipping timelines may be affected by supplier delays, inventory availability, carrier delays, severe weather, transportation disruptions, or other circumstances outside our control.

3. Delivery Times

Typical carrier transit times after dispatch are:

  • Canada: 2–7 business days

  • International: 4–22 business days

These are typical carrier transit times and are not guaranteed delivery dates. Actual delivery times may vary based on destination, carrier service, weather, customs processing, transportation conditions, and other factors.

For made-to-order products, any specific estimated shipping or delivery timeline communicated during the quoting and ordering process applies to that order.

4. Delivery Method

During the quoting process, customers select whether their order requires residential delivery, business delivery, or liftgate delivery.

The delivery method selected during quoting will be used when arranging shipment. Availability of specific delivery services may depend on the destination and carrier.

5. Tracking

Tracking information will be provided after your order has been dispatched, where tracking is available.

Please note that tracking information may take some time to become active after the shipment has been picked up by the carrier.

6. Changes to Delivery Address

Delivery address changes may be requested at any time before your order is dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed. Any carrier fees associated with an address change may be the customer's responsibility.

Customers are responsible for providing a complete and accurate delivery address. Incorrect or incomplete addresses may result in delivery delays, additional carrier charges, or the shipment being returned.

7. P.O. Box Addresses

We do not ship to P.O. Box addresses.

A valid physical delivery address is required for all orders.

8. Military Addresses

Where available, eligible military addresses may be served using postal services such as USPS. Courier delivery services may not be available to military addresses.

9. Out-of-Stock Items & Partial Shipments

If multiple items in an order are not ready for shipment at the same time, we may make partial shipments so that available items can be shipped without waiting for the remaining items.

Partial shipments do not result in additional shipping charges.

Made-to-order or temporarily unavailable items will ship according to the estimated timeline communicated during the quoting and ordering process.

10. Damaged Shipments

IMPORTANT — Please Document Any Damage

Tool chests and related products are large, heavy items and can be damaged during transportation.

If your shipment is visibly damaged when the carrier arrives, we strongly recommend refusing delivery whenever possible and having the shipment returned to the carrier.

Where the carrier permits inspection before acceptance, customers should inspect the shipment for visible damage before signing for delivery.

If you accept a shipment that appears damaged, or if damage is not visible until after delivery:

  1. Take clear photos and videos before opening the package, whenever possible.

  2. Take lots of clear photos from different angles showing the condition of the package and product.

  3. Photograph the outer packaging, shipping labels, and any visible damage.

  4. After opening the package, photograph and video any damage to the product from multiple angles.

  5. Keep all original packaging and the damaged product.

  6. Contact orders@styrke.ca within 48 hours of delivery.

Your claim should include:

  • Your order number

  • Clear photos of the damaged product

  • Clear photos of the outer packaging

  • Photos from multiple angles

  • Video of the damage, where possible

  • A brief description of the damage

Styrke is not responsible for damage caused by the shipping carrier during transit. However, we will work with you to remedy qualifying transit damage in accordance with our Return & Refund Policy.

Each case is reviewed individually. Depending on the circumstances, an appropriate remedy may include replacement parts, a replacement product, a partial refund, or another remedy at Styrke's discretion.

Providing thorough photos and video significantly helps us assess the damage and determine the appropriate resolution.

11. Lost Shipments

If your shipment appears to be lost, please contact orders@styrke.ca.

We will investigate the shipment with the carrier. Once the carrier's investigation determines that a shipment has been lost, we will work with you to resolve the situation.

12. Delivery Delays

Estimated delivery times are not guaranteed.

Delays may occur due to circumstances including:

  • Severe weather

  • Transportation disruptions

  • Carrier delays

  • Customs processing

  • Incorrect or incomplete delivery addresses

  • Remote delivery requirements

  • Holidays

  • Other circumstances outside our control

If your shipment has exceeded the expected delivery timeframe, please contact orders@styrke.ca and we will investigate with the carrier.

Nothing in this policy limits any cancellation or other rights you may have under applicable law.

13. Duties, Taxes & Customs

Canada

Applicable Canadian sales taxes are calculated and collected at checkout.

United States & International

Orders shipped outside Canada may be subject to import duties, customs fees, brokerage charges, taxes, and other fees imposed by the destination country.

These charges are the responsibility of the customer.

If a customer refuses to pay applicable duties, taxes, or other import charges and the shipment is returned to Styrke, the customer is responsible for the return shipping costs and any other costs incurred as a result of the refused shipment.

Any refund in this situation will be limited to the value of the goods paid, less applicable return shipping and other costs. Original shipping charges are not refundable.

14. Order Cancellations

Orders may only be cancelled before they are dispatched, subject to any cancellation rights provided by applicable law.

To request a cancellation, contact orders@styrke.ca as soon as possible.

A 25% deposit is non-refundable regardless of when the cancellation is made, except where otherwise required by applicable law. If the remaining balance has already been paid, the remaining 75% may be refunded when an eligible cancellation is approved.

Once an order has been dispatched, it cannot be cancelled except where otherwise required by applicable law.

For complete information regarding deposits, cancellations, and refunds, please refer to our Return & Refund Policy.

15. Final Sale

Except where otherwise required by applicable law, all sales are final.

We do not accept returns or exchanges for change of mind, incorrect size selection, or similar reasons, except where otherwise required by applicable law.

This does not affect remedies available for qualifying damaged, defective, or incorrectly shipped products under our applicable policies.

16. Shipping Claims

Shipping claims for damaged or incorrectly shipped products must be reported to orders@styrke.ca within 48 hours of delivery.

For damaged shipments, customers should provide as much documentation as possible, including photos and video from multiple angles, photos of the outer packaging, and the order number.

Claims are reviewed individually. Please refer to our Return & Refund Policy for information regarding damaged, defective, or incorrectly shipped products and available remedies.

17. Remote & Special-Delivery Locations

Our standard Canadian $195.00 flat-rate shipping applies to eligible Canadian delivery addresses.

Extremely remote locations where delivery requires exceptional or specialized transportation, including locations requiring aircraft, ferry, ship, or other non-standard transportation, may not qualify for the standard $195.00 rate.

If additional shipping charges are required, we will notify you before shipment and obtain your approval before proceeding.

18. Refused Deliveries

Because all sales are final, customers should not refuse delivery except where the shipment is visibly damaged or where Styrke has specifically instructed the customer to do so.

If a shipment is refused for reasons unrelated to visible damage or without prior authorization from Styrke, the customer may be responsible for return shipping and other costs associated with the refused shipment.

19. Customer Service

For questions regarding shipping, delivery, tracking, address changes, damaged shipments, lost shipments, or other shipping-related matters, please contact:

orders@styrke.ca

We will work with you to address shipping issues as efficiently as possible.